Refund policy

We have a 7-day refund policy, which means you have 7 days after receiving your meals to request a refund if you are unhappy with the quality of the product received.

To start a refund request, you can contact us at hello@embarkdog.co.

To be eligible for a refund, you must take a photograph of your order and outline what it is about the product that does not meet your expectations. 

Cancelled Orders 
If you need to make any changes to your subscription orders, please provide 14 days notice. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Due to the nature of our product being a perishable good, we do not accept returns. If you are unhappy with your product, please dispose of it responsibly. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on gift cards.

Refunds
We will notify you once we’ve received your refund request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@embarkdog.co.